Shipping Information

MaitaPaw Shipping Information

At MaitaPaw, we are proud to offer FREE shipping on all orders!

Order Processing Times

Orders are processed and dispatched within 1-3 business days. Once your order is handed to the shipping carrier, it is officially in transit. During peak seasons and holidays, processing may take up to 7 business days.

Estimated Shipping Times

Delivery times depend on your location. Below are estimated transit times once your order has shipped:

📍 (United States) – (5-10 Business days)

Please note that unexpected delays, such as customs processing for international shipments or high-volume periods, may impact these timeframes.

Order Changes & Accurate Shipping Details

Customers are responsible for ensuring accurate shipping details at checkout. If our system detects an issue with your address, our support team will email you within 3 business days for verification. Orders may be delayed or canceled if the address cannot be confirmed.

Noticed a mistake? Contact us at Kareem@MaitaPaw.com within 24 hours of placing your order. While we’ll do our best to assist, we cannot guarantee address changes after this window.

Delayed Delivery

We strive for timely deliveries, but some delays are beyond our control, such as:

  • Courier delays (weather, transportation issues)
  • Customs processing for international shipments
  • Payment or address verification issues

If your order is delayed, we’ll do our best to keep you updated, but MaitaPaw is not responsible for delays caused by external factors.

Lost or Stolen Packages

Once shipped, packages become the responsibility of the courier. If your order is lost or stolen, please:
1️⃣ Contact the courier to file a claim.
2️⃣ Email us at Kareem@MaitaPaw.com, and we’ll assist in following up.

⚠️ While MaitaPaw is not liable for lost or stolen packages, we’ll do our best to help. Depending on the situation, a replacement may be offered at our discretion.

Shipping Policy Updates

MaitaPaw reserves the right to modify this policy at any time. By purchasing from us, you agree to the most current version of our Shipping Policy.

For any questions, reach out to us at Kareem@MaitaPaw.com. We’re happy to help! 😊